CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
By placing an electronic order through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs, which are the shipment expense, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications specified in the order, within the legal period of 30 days, along with documents such as the warranty certificate, user manual, if any.
In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date the seller learns about this situation. Within 14 days, the total amount must be refunded to the Buyer.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the purchase price or cancels it in the bank records, the seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF THE CREDIT CARD:
After the product is delivered, if it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons, and if the selling price of the product sold is not paid to the seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping cost belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITH UNFORESEEN REASONS:
If force majeure occurs that the Seller cannot foresee, and the product cannot be delivered within the specified period, the situation is notified to the Buyer. The Buyer can request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if payment is made in cash, the fee is refunded to the Buyer in cash within 14 days from the cancellation. If the payment is made by credit card and canceled, the product price is refunded to the bank within 14 days from the cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer will examine the contract goods/services before receiving them; damaged, broken, torn packaging, etc. damaged and defective goods/services will not be received from the cargo company. The delivered goods/services will be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal will be used, the goods/services should not be used. The Invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER can use the right of withdrawal from the contract without assuming any legal and penal responsibility and without showing any reason, provided that he notifies the SELLER in writing within 14 (fourteen) days from the date of delivery of the product he purchased.
CONTACT INFORMATION FOR SENDING SELLER'S RIGHT OF WITHDRAWAL:
COMPANY NAME: ATILAS TEXTILE INDUSTRY and FOREIGN TRADE LTD. CO. ADDRESS: Adnan Kahveci Mah. Avrupa Caddesi Kubist Park AVM No:108/28 Beylikdüzü / ISTANBUL EMAIL: [email protected] PHONE: +90 534 083 98 60
WITHDRAWAL PERIOD:
If the buyer has purchased a service, this 14-day period starts from the date the contract was signed. In service contracts where the service has started with the approval of the consumer before the expiration of the right of withdrawal, the right of withdrawal cannot be used.
The expenses arising from the use of the right of withdrawal are borne by the SELLER.
In order to use the right of withdrawal, a written notification must be sent to the SELLER by registered mail, fax, or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions "Products for Which the Right of Withdrawal Cannot Be Used" specified in this contract. The shipping cost of the product to be returned belongs to the Buyer.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution.) The return form, The box of the products to be returned, their packaging, if any, along with their standard accessories must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price and documents that put the BUYER under debt to the BUYER within 14 days at the latest from the date the withdrawal notification reaches him and to take back the goods within 20 days. If there is a decrease in the value of the goods due to a reason caused by the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or service within the right of withdrawal period.
If the campaign limit amount set by the SELLER is below with the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Products that are prepared in line with the BUYER's request or explicitly tailored to personal needs and are not suitable for return, underwear bottom parts, swimsuits, makeup materials, disposable products, goods with the danger of deterioration or whose expiration date may pass, goods delivered to the BUYER after delivery, which are not suitable for return in terms of health and hygiene when the packaging is opened by the BUYER, mixed with other products after delivery and inherently cannot be separated products, Except for those provided under the subscription agreement, goods related to periodicals such as newspapers and magazines, electronic services that are instantly performed in electronic environment or instantly delivered to the consumer, such as sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, are not refundable in accordance with the Regulation if their packaging is opened by the BUYER. In addition, the right of withdrawal cannot be used for services whose performance has started with the approval of the consumer before the expiration of the right of withdrawal.
Cosmetic and personal care products, underwear products, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), can be returned if their packaging is unopened, untried, undamaged, and unused.
DEFAULT STATUS AND LEGAL CONSEQUENCES:
If the BUYER defaults on the payment transactions made with a credit card, the BUYER acknowledges, declares, and undertakes that, within the framework of the credit card agreement between the cardholder bank and themselves, they will pay interest to the cardholder bank and be liable to the bank. In this case, the relevant bank may resort to legal remedies; it may demand expenses and attorney's fees from the BUYER, and in any case, in the event of the BUYER defaulting on the debt, the BUYER agrees to compensate for the damages incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our accounts at ............, ........., Bank (in TRY).
You can use your credit cards on our website, and you can take advantage of various online payment or installment options with any kind of credit card. In online payments, the amount will be debited from your credit card at the end of your order.